Refund policy

Return & Refund Policy

At Smart Home China Products, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging.

Non-Returnable Items

Returns are not accepted for:

Used or damaged products caused by the customer.
Products without original packaging.
Clearance or final sale items (if applicable).

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed using the original payment method or another agreed-upon method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos of the item and packaging. We will arrange a replacement or refund where applicable.